PEARLCARE Korean Ceramic Gua Sha Massage Tool – Face & Body Self Care Massager _ Basic

Thank you for choosing PEARLCARE. 

We offer international shipping to customers around the world. Please review our shipping policy below.

📦 1. For Customers in the United States

• Shipping Method & Cost

• All U.S. orders include free shipping.
• Your order will be fulfilled from our U.S. warehouse or shipped via express couriers (DHL/FedEx) from Korea.
• Shipping method is selected automatically based on availability and order details.

• Delivery Time

• Orders are typically processed within 2–3 business days.
• Once shipped, delivery takes approximately 3–5 business days, excluding weekends and holidays.
• A tracking number will be sent via email or system notification once your order is dispatched.

• Customs & Duties

• We make every effort to ensure that no customs duties are charged to our U.S. customers.
• However, in rare cases, customs inspections or changes in import policy may result in additional charges.
• Any such fees are the responsibility of the buyer.

• Delivery Responsibility

• Once your order is marked as delivered, PEARLCARE is not responsible for any loss, theft, or damage that occurs afterward.
• Shipping addresses cannot be changed after dispatch.
• We are not liable for delivery issues caused by:
• Incorrect or incomplete address entered at checkout
• Absence of recipient at time of delivery
• Local delivery errors outside of our control

🌍 2. For Customers Outside the United States

• Shipping Method & Cost

• We offer international shipping to many countries.
• Most orders are shipped from Korea via DHL, FedEx, or another express courier.
• Free shipping is available to most regions, but additional charges may apply depending on your destination.
• Any applicable shipping fees will be clearly displayed at checkout.

• Delivery Time

• Orders are processed within 2–3 business days.
• Once shipped, delivery typically takes 5–7 business days, excluding weekends and holidays.
• A tracking number will be provided via email or system notification.

• Customs, Duties & Taxes

• Customs duties and taxes are the responsibility of the buyer or recipient.
• These fees are determined by the destination country’s regulations, which may vary and change over time.
• PEARLCARE is not responsible for any customs-related charges, delays, or policy changes.

• Delivery Responsibility

• Once the order is marked as delivered, PEARLCARE is not responsible for any loss, theft, or damage that occurs locally.
• Shipping addresses cannot be changed after shipment.
• We are not liable for delivery issues caused by:
• Incorrect or incomplete shipping address
• Recipient unavailability
• Customs delays or local courier problems

🚚 3. Shipping Disclaimer (All Regions)

• We strive to deliver your orders on time and with care.
• However, PEARLCARE cannot be held responsible for delays caused by circumstances beyond our control, including:
• Customs inspections
• Natural disasters or weather conditions
• Strikes or courier disruptions
• Government or regulatory policy changes

🔁 4. Returns & Exchanges

For information about returns or exchanges, please refer to our
Return & Refund Policy for detailed instructions and eligibility requirements.

If you have any questions about shipping, please contact us at jartcompany1127@gmail.com.
Thank you again for shopping with PEARLCARE.

Thank you for purchasing from PEARLCARE. We are committed to delivering high-quality beauty devices and providing reliable after-sales service. Please review our warranty terms below.

🛡️ 1. Warranty Coverage

• All PEARLCARE products come with a one-year limited warranty from the date of purchase.
• If your product is found to be defective out of the box (including failure to operate before first use), we will provide a free replacement at our cost.
• If a defect occurs during normal use within the one-year warranty period, and the product was used in accordance with the manual, we will repair or replace the item at no charge.

⚠️ 2. Warranty Exclusions

The following situations are not covered, even if within the warranty period:
• Damage caused by misuse, abuse, or mishandling
• Damage due to accidents, user negligence, or dropping
• Damage resulting from unauthorized disassembly, modification, or repair
• Malfunctions due to improper operation not aligned with the user manual
• Water damage to devices that are not waterproof-rated

🛒 3. Authorized Purchase Requirement

• This warranty applies only to products purchased directly from our official website at pearlcare.store.
• For purchases made from other platforms or third-party sellers, please contact the place of purchase for support.
• Unauthorized resellers are not eligible for this warranty coverage.

✉️ 4. How to Request Warranty Service

• If you believe your product is defective or needs service, please contact us at jartcompany1127@gmail.com.
• Include your order number, product name, and a brief description or photo of the issue.
• Our team will respond promptly to guide you through the replacement or repair process.

📌 5. Manufacturer Responsibility

• PEARLCARE is the official manufacturer of all products sold through this site.
• We take customer satisfaction seriously and are committed to resolving any quality issues or product concerns with care and speed.

⚖️ 6. Limitation of Liability

• PEARLCARE is not liable for any incidental, indirect, special, or consequential damages arising from improper use of the product or failure to follow the instructions in the user manual.
• Warranty does not cover user error or issues resulting from unauthorized usage or operation beyond the intended scope.

If you have any questions about your product or warranty eligibility, please don’t hesitate to reach out to us at jartcompany1127@gmail.com.
Thank you for trusting PEARLCARE.

Thank you for shopping with PEARLCARE. We are committed to delivering high-quality beauty products and providing excellent customer service. Please review our return and refund policy below.

1. Return Eligibility

You may request a return within 14 days of receiving your item, provided that:
• The product is unused, unopened, and in its original packaging
• All tags, accessories, and components are intact
• You can provide your order number and proof of purchase

Returns will not be accepted under the following conditions:
• The item has been used, opened, or damaged due to customer handling
• The product has been disassembled, altered, or modified
• The product was purchased as a used or second-hand item

⚠️ For hygiene reasons, opened or used beauty devices cannot be returned.

2. Return Process

To initiate a return:
• Email us at jartcompany1127@gmail.com with your order number and a photo of the product’s condition
• Our customer service team will review your request
• Once approved, we will provide return instructions and the warehouse address

❗Please do not return items without prior approval. Unauthorized returns may be rejected.

3. Return Shipping & Conditions

Full Refund Eligibility:

We offer a full refund and cover return shipping if:
• The item is defective or damaged upon arrival
• The item shipped is the wrong model or color
• The order was canceled before shipment

Return Shipping Not Covered:

Return shipping costs will be the customer’s responsibility in the following cases:
• Change of mind
• Incorrect order placed (but correct item shipped)
• Returns requested after the 14-day return window
• Return due to an incorrect or incomplete shipping address

4. Order Cancellations

• Orders may be canceled within 24 hours of purchase
• Once the order has been processed or shipped, cancellations are no longer possible

5. Refunds

• Once your return is received and inspected, we will notify you of the refund approval status
• If approved, your refund will be issued to your original payment method
• Please allow 3–15 business days for the refund to appear, depending on your bank or payment provider

※ Refund processing time may vary based on your card issuer’s or bank’s policies.

If you have any questions, feel free to contact us at jartcompany1127@gmail.com.
Thank you again for choosing PEARLCARE.

All PEARLCARE products are designed for cosmetic and personal care use only.
They are not intended for medical, health treatment, or therapeutic purposes.
This device is not a medical device.
It does not provide any medical or therapeutic benefits.