Refund policy
Return & Refund Policy
Thank you for shopping with PEARLCARE. We are committed to delivering high-quality beauty products and providing excellent customer service. Please review our return and refund policy below.
1. Return Eligibility
You may request a return within 14 days of receiving your item, provided that:
• The product is unused, unopened, and in its original packaging
• All tags, accessories, and components are intact
• You can provide your order number and proof of purchase
Returns will not be accepted under the following conditions:
• The item has been used, opened, or damaged due to customer handling
• The product has been disassembled, altered, or modified
• The product was purchased as a used or second-hand item
⚠️ For hygiene reasons, opened or used beauty devices cannot be returned.
2. Return Process
To initiate a return:
• Email us at jartcompany1127@gmail.com with your order number and a photo of the product’s condition
• Our customer service team will review your request
• Once approved, we will provide return instructions and the warehouse address
❗Please do not return items without prior approval. Unauthorized returns may be rejected.
3. Return Shipping & Conditions
Full Refund Eligibility:
We offer a full refund and cover return shipping if:
• The item is defective or damaged upon arrival
• The item shipped is the wrong model or color
• The order was canceled before shipment
Return Shipping Not Covered:
Return shipping costs will be the customer’s responsibility in the following cases:
• Change of mind
• Incorrect order placed (but correct item shipped)
• Returns requested after the 14-day return window
• Return due to an incorrect or incomplete shipping address
4. Order Cancellations
• Orders may be canceled within 24 hours of purchase
• Once the order has been processed or shipped, cancellations are no longer possible
5. Refunds
• Once your return is received and inspected, we will notify you of the refund approval status
• If approved, your refund will be issued to your original payment method
• Please allow 3–15 business days for the refund to appear, depending on your bank or payment provider
※ Refund processing time may vary based on your card issuer’s or bank’s policies.
If you have any questions, feel free to contact us at jartcompany1127@gmail.com.
Thank you again for choosing PEARLCARE.